General Terms and Conditions
Terms of Service
Terms and conditions governing the use of Lynx Group services.
Terms and conditions governing the use of Lynx Group services.
Lynx Group GmbH, Kaiserstuhlstrasse 2, 8154 Oberglatt, Switzerland, registered in the Commercial Register of the Canton of Zurich under CHE-230.130.559, represented by Ron Tiso, Managing Director.
These GTC apply to all deliveries and services of Lynx Group GmbH ("Lynx Group") to customers in Switzerland and the EU. Deviating conditions of the customer are only valid with written consent.
Contract language: German is binding; English versions serve for orientation only. EU VAT ID: DE368919532. EORI: none. UK VAT: none.
Product information (material, dimensions, finish, illustrations) is non-binding. The order constitutes an offer; the contract is concluded by written order confirmation (email is sufficient) or by delivery.
Contract text storage: Lynx Group does not store the contract text. Customers should save order/confirmation data themselves.
Prices stated on the day of the order apply. All prices are indicative and non-binding until written confirmation. Prices include statutory VAT if indicated.
Customs/EU Taxes: Default DAP (Incoterms 2020); import duties and local VAT are borne by the customer unless otherwise agreed in writing.
Packaging: Standard packaging (crate, pallet, film, cardboard) becomes customer property; no pallet deposit.
Shipping mode: Carrier "curbside". Delivery/assembly optionally available for an additional fee.
Shipping costs: Switzerland according to flat rates; EU according to zones or individual quote from approx. 70 kg (indicated in quote/order confirmation).
Orders are generally processed the next business day. Delivery times according to order confirmation; indicative values per product. Stock/shipping depending on the product from the central warehouse in Italy or the Netherlands.
Unavailability/Supply shortages: Customers are notified immediately; deadlines are extended appropriately. Force majeure (e.g., raw material shortage, strike, official orders, natural events, transport disruptions) may cause delays. In case of impossibility not attributable to Lynx Group, a right of withdrawal with refund of payments already made is possible.
In principle, no partial deliveries. Deviations only possible with prior written agreement.
B2C: Transfer of risk upon delivery to the consumer.
B2B: Transfer of risk upon handover to the carrier/forwarder.
Collection at premises/warehouse: Transfer of risk upon handover.
Check and document (photos) transport damage, piece count, and visible defects upon delivery. Have "under reservation" noted on the transport document.
Deadlines: B2C within 7 calendar days, B2B within 3 working days, to be reported in writing (with evidence). Mandatory consumer rights remain unaffected.
EU consumers have a 14-day withdrawal right from receipt of goods. Exceptions: custom-made products (e.g., custom outdoor kitchens) and goods not suitable for return due to health or hygiene reasons if the seal has been removed.
Return costs: Borne by the consumer.
Refund: Purchase price including standard shipping costs (excluding express) within 14 days of receiving the goods or proof of return, using the same payment method.
Depreciation: Compensation for loss in value if use exceeded mere inspection.
Return procedure/Return address: Exclusively via the RMA process; return address is communicated by email (EU warehouse Italy/Netherlands; if unavailable, CH address).
Withdrawal contact: [email protected]
RMA contact: [email protected]
Statutory warranty applies. B2C: 24 months from delivery. B2B: 12 months from delivery. Priority for subsequent performance (repair or replacement). In case of failure or unreasonableness: price reduction or – except for minor defects – withdrawal.
10-year guarantee on Theiss Avers and Valsot bodies (material/manufacturing defects). Details/exclusions/procedure according to the guarantee certificate. Manufacturer guarantees for other components apply additionally. Statutory rights remain unchanged.
No warranty in case of improper use, natural wear/aging, unauthorized interventions, non-compliance with assembly/care/use instructions, and weather-related changes within typical material tolerances. Slight deviations in natural/material-typical surfaces (color, structure, feel) are considered contractually compliant, provided specifications are met.
Unlimited in case of intent, gross negligence, and personal injury. In case of slight negligence, liability only for breach of essential obligations, limited to the foreseeable typical contract damage and maximum order value. Exclusion of liability for indirect damages/lost profits, to the extent permitted by law. Product liability remains unchanged.
In principle, advance payment; other payment methods according to checkout/quote. Default according to local law; reasonable reminder fees possible.
Goods remain property of Lynx Group until full payment. Registration possible in registers of countries with relevant registers. B2B: Advance assignment of claims from resale up to the invoice amount to Lynx Group.
Before production approval: Cancellation fee of at least 20% of the total amount plus incurred costs (planning, transport, procurement).
After production approval for custom-made products: No withdrawal; costs already incurred/to be incurred are fully borne. Approval point: written approval of the final specification/drawing/order confirmation.
Assembly only upon separate commission. To be provided by the client: electricity, gas, water, ventilation/load-bearing capacity/connection points according to data sheets. Optional acceptance protocol after assembly.
Plans, CAD data, and renderings only for the quote/project; disclosure to third parties only with consent. Project photos/references only with customer opt-in.
Processing in accordance with GDPR and Swiss data protection law. Details (data categories, purposes, legal bases, retention periods, recipients, third-country transfers, rights) in the privacy policy: Privacy Policy
ODR platform:https://consumer-redress.ec.europa.eu/
Lynx Group is not obligated and generally not willing to participate in alternative dispute resolution proceedings before a consumer arbitration board, unless legally required.
Applicable law/Jurisdiction: Swiss law applies for B2B and B2C; jurisdiction is at Lynx Group's registered office. Mandatory consumer protection provisions and any mandatory jurisdictions at the consumer's domicile remain unchanged.
Electronic communication: Legally relevant communications may, to the extent permitted by law, be made by email. Formal requirements remain reserved.
Severability clause: If a provision is invalid, the validity of the others remains unaffected; the invalid provision is replaced by a valid one that comes closest to the economic purpose.
Quote validity: Quotes are valid for 30 days unless otherwise stated. No minimum order value.
You have the right to withdraw from this contract within 14 days without giving reasons. The deadline begins on the day you or a third party designated by you, other than the carrier, have taken possession of the goods.
The right of withdrawal does not apply to goods that are not prefabricated and for whose manufacture an individual selection or determination by you is decisive, or that are clearly tailored to your personal needs, as well as goods not suitable for return due to health or hygiene reasons if the seal has been removed after delivery.
We will refund all payments, including the cheapest standard shipping costs, immediately and at the latest within 14 days of receiving your withdrawal declaration. We may refuse the refund until we have received the goods or until you have provided proof of return. Refund will be made using the same payment method.
Please return the goods within 14 days of withdrawal via the RMA process to the return address communicated to you (EU warehouse Italy/Netherlands; alternatively CH address). You bear the direct costs of return.
You only have to pay for any loss in value of the goods if this is due to handling that is not necessary to examine the nature, properties, and functioning of the goods.
Email: [email protected]
RMA/Logistics: [email protected]